17 Jun 2025

EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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Question 1 of 25

1. Closing sales technique is an essential skill for a _____.

Question 1 of 25

Question 2 of 25

2. Sales person tells the customer "the offer exists today only". This sales technique is called __________.

Question 2 of 25

Question 3 of 25

3. A person who buys a product is a _____.

Question 3 of 25

Question 4 of 25

4. Swati needs to sell a laptop. She can use the _________ technique to sell it.

Question 4 of 25

Question 5 of 25

5. Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.

Question 5 of 25

Question 6 of 25

6. A customer who buys a product for the first time is a____.

Question 6 of 25

Question 7 of 25

7. Why is it important to use selling techniques?

Question 7 of 25

Question 8 of 25

8. Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

Question 8 of 25

Question 9 of 25

9. Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ____.

Question 9 of 25

Question 10 of 25

10. A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?

Question 10 of 25

Question 11 of 25

11. Customers sharing their experience and opinion about a product is called _____.

Question 11 of 25

Question 12 of 25

12. Caring for customers is key to growing your business. What does this mean?

Question 12 of 25

Question 13 of 25

13. Loyal Customers are those who ________.

Question 13 of 25

Question 14 of 25

14. Probing for customer needs means ________.

Question 14 of 25

Question 15 of 25

15. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?

Question 15 of 25

Question 16 of 25

16. A dissatisfied customer means ________.

Question 16 of 25

Question 17 of 25

17. What is the service given to the customer before, during or after a purchase called?

Question 17 of 25

Question 18 of 25

18. Now or never close, summary close and question close are 3 important _____.

Question 18 of 25

Question 19 of 25

19. What does the growth of a business depend on?

Question 19 of 25

Question 20 of 25

20. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

Question 20 of 25

Question 21 of 25

21. _________is a sales technique that aims to market additional products to the customers.

Question 21 of 25

Question 22 of 25

22. Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?

Question 22 of 25

Question 23 of 25

23. ___ is a way to understand the customer's needs and emotions by asking questions.

Question 23 of 25

Question 24 of 25

24. FAB means ____

Question 24 of 25

Question 25 of 25

25. Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?

Question 25 of 25


 

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