17 Jun 2025

EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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Question 1 of 25

1. Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?
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Question 2 of 25

2. _________is a sales technique that aims to market additional products to the customers.
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Question 2 of 25

Question 3 of 25

3. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?
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Question 3 of 25

Question 4 of 25

4. A person who buys a product is a _____.
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Question 4 of 25

Question 5 of 25

5. FAB means ____
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Question 5 of 25

Question 6 of 25

6. Customers sharing their experience and opinion about a product is called _____.
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Question 6 of 25

Question 7 of 25

7. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?
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Question 7 of 25

Question 8 of 25

8. A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?
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Question 8 of 25

Question 9 of 25

9. A customer who buys a product for the first time is a____.
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Question 9 of 25

Question 10 of 25

10. Sales person tells the customer "the offer exists today only". This sales technique is called __________.
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Question 10 of 25

Question 11 of 25

11. Loyal Customers are those who ________.
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Question 11 of 25

Question 12 of 25

12. Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?
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Question 12 of 25

Question 13 of 25

13. Closing sales technique is an essential skill for a _____.
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Question 13 of 25

Question 14 of 25

14. Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ____.
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Question 14 of 25

Question 15 of 25

15. Probing for customer needs means ________.
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Question 15 of 25

Question 16 of 25

16. Why is it important to use selling techniques?
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Question 16 of 25

Question 17 of 25

17. What does the growth of a business depend on?
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Question 17 of 25

Question 18 of 25

18. Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?
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Question 18 of 25

Question 19 of 25

19. Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.
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Question 19 of 25

Question 20 of 25

20. What is the service given to the customer before, during or after a purchase called?
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Question 20 of 25

Question 21 of 25

21. Swati needs to sell a laptop. She can use the _________ technique to sell it.
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Question 21 of 25

Question 22 of 25

22. ___ is a way to understand the customer's needs and emotions by asking questions.
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Question 22 of 25

Question 23 of 25

23. Caring for customers is key to growing your business. What does this mean?
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Question 23 of 25

Question 24 of 25

24. Now or never close, summary close and question close are 3 important _____.
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Question 24 of 25

Question 25 of 25

25. A dissatisfied customer means ________.
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Question 25 of 25


 

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