EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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EMPLOYABILITY SKILLS QUESTION BANK 2022-2023 Module Name : Customer Service

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Question 1 of 25

1. Now or never close, summary close and question close are 3 important _____.
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Question 2 of 25

2. Caring for customers is key to growing your business. What does this mean?
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Question 3 of 25

3. Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?
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Question 3 of 25

Question 4 of 25

4. Probing for customer needs means ________.
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Question 5 of 25

5. A dissatisfied customer means ________.
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Question 6 of 25

6. Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ____.
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Question 7 of 25

7. A hotel asked its customer's to fill customer satisfaction survey. What are they trying to do?
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Question 8 of 25

8. Sudha buys vegetables from Karthik's shop. She is happy with the quality and prices. She can help Karthik's business improve by _____.
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Question 9 of 25

9. Sales person tells the customer "the offer exists today only". This sales technique is called __________.
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Question 9 of 25

Question 10 of 25

10. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?
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Question 11 of 25

11. FAB means ____
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Question 12 of 25

12. Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?
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Question 12 of 25

Question 13 of 25

13. A customer who buys a product for the first time is a____.
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Question 14 of 25

14. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?
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Question 14 of 25

Question 15 of 25

15. Swati needs to sell a laptop. She can use the _________ technique to sell it.
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Question 16 of 25

16. Why is it important to use selling techniques?
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Question 17 of 25

17. Closing sales technique is an essential skill for a _____.
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Question 18 of 25

18. A person who buys a product is a _____.
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Question 19 of 25

19. _________is a sales technique that aims to market additional products to the customers.
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Question 20 of 25

20. Customers sharing their experience and opinion about a product is called _____.
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Question 20 of 25

Question 21 of 25

21. ___ is a way to understand the customer's needs and emotions by asking questions.
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Question 22 of 25

22. What is the service given to the customer before, during or after a purchase called?
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Question 22 of 25

Question 23 of 25

23. Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?
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Question 24 of 25

24. Loyal Customers are those who ________.
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Question 24 of 25

Question 25 of 25

25. What does the growth of a business depend on?
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Question 25 of 25


 

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