141 . When others observe you and share what they feel about your performance, they —————-
A. ) want to make you feel bad
B.) don’t like you
C.) are your enemies
D.) are giving you feedback for improvement

142 . An employee gets feedback from supervisors, HR and other colleagues to
A. ) improve
B.) feel bad
C.) be insulted
D.) feel uncomfortable

143 . Negative feedback is usually given —————-
A. ) constructively
B.) to discourage
C.) to hurt the receiver
D.) to demoralize

144 . To improve your listening skills and become a better communicator, you need to—————-
A. ) start listening actively
B.) ignore listening
C.) be indifferent
D.) listen partially

145 . “Your assignment is not like that of the others in your class. Why aren’t you studying?” is an example of ———————
A. ) positive feedback
B.) encouraging comments
C.) negative feedback
D.) usual comment

146 . Giving positive comments followed by suggestions for improvement and closing with positive comments is called —————-
A. ) negative feedback
B.) listening technique
C.) Burger feedback technique”
D.) Positive feedback

147 . When you provide feedback, tell the listener that you are providing —————-
A. ) negative feedback
B.) comments
C.) constructive feedback for improvement”
D.) suggestions

148 . Self-reflection is the process of —————-
A. ) commenting
B.) looking inwards
C.) feedback
D.) looking forward

149 . When we take time to think and pay attention to our thoughts, emotions, decisions, and behaviour, it is called —————-
A. ) constructive criticism
B.) positive feedback
C.) negative feedback
D.) self-reflection

150 . Identifying things that are under our control and those that are not under our control, helps us to be ———————-
A. ) more self-aware
B.) peaceful
C.) none
D.) discouraged

151 . Official conversations are part of—————-
A. ) informal communication
B.) formal communication
C.) resumes
D.) families

152 . Conversation between family members at home or casual conversation between employees is —————-
A. ) formal communication
B.) discussion
C.) none
D.) informal communication

153 . Single strand communication, gossip, cluster and probability are examples of —————-
A. ) informal communication
B.) feedback
C.) formal communication
D.) burger feedback

154 . Using words through speaking or writing to share information, thoughts or ideas is called —————-
A. ) non-verbal communication
B.) feedback
C.) verbal communication
D.) none

155 . Good verbal communication —————-
A. ) helps to communicate clearly”
B.) confuses people
C.) is disrespectful
D.) is rude

156 . When we write letters, emails, messages, etc., we are using
A. ) employability
B.) verbal communication
C.) non-verbal communication
D.) none

157 . Communicating without words using only gestures, body language, facial expressions, etc., is called —————-”
A. ) feedback
B.) verbal communication
C.) interviews
D.) non-verbal communication

158 . The ability to receive and accurately interpret messages in the communication process is called —————-
A. ) listening
B.) speaking
C.) reading
D.) writing

159 . Good listening skills make workers —————-
A. ) productive
B.) irresponsible
C.) crazy
D.) inefficient

160 . Listening to radio, television shows, etc., is an example of —————-
A. ) active listening
B.) non-verbal communication
C.) passive listening
D.) verbal communication