161 . Paying attention to the speaker, not interrupting, taking time to understand before asking questions or responding is —————-
A. ) passive listening
B.) lecturing
C.) active listening
D.) accepting
162 . When society decides how we need to behave and forces it on us, it is called creating —————-
A. ) free society
B.) equality
C.) gender stereotypes
D.) enforcement
163 . “Why do you need to study further? You need to be married soon.” This is an example of —————-A. ) gender stereotypes for girls”
B.) gender stereotypes for boys
C.) equality
D.) fair deal for girls
164 . An important document to carry when attending an interview is
A. ) cover letter
B.) resume
C.) leave letter
D.) none
165 . A —————- is a summary of your personal experience, skills and education history.
A. ) feedback
B.) letter
C.) resume
D.) story
166 . The crucial step that all face while starting their careers is —————–
A. ) feeling happy
B.) facing an interview
C.) going on a tour
D.) relaxing
167 . Proper communication with customers can help to ———–
A. ) retain customers
B.) have customers complain to friends
C.) switch to competitor
D.) search another shop
168 . Customers generally —————- when they have a poor experience.
A. ) recommend to friends
B.) continue doing business with the company
C.) switch to a competitor
D.) bargain with the company
169 . An employee comes late to the office every day. He is not —————–
A. ) silent
B.) punctual
C.) confident
D.) clean
170 . When we speak to people in our workplace or people in authority, we need to—————-
A. ) speak harshly and unmindful of gender
B.) speak carefully and show respect in our choice of words
C.) speak carefully and use abusive language
D.) be rude and violent
171 . The electronic form of formal written communication that can be sent through the internet to many people across the world is called —————-
A. ) email
B.) typing
C.) printing
D.) writing
172 . The most effective way of formal communication is ———–
A. ) chatting
B.) tweeting
C.) typing
D.) email
173 . CC in email means………… –.
A. ) chair copy
B.) child copy
C.) carbon copy
D.) chart copy
174 . BCC in email means……………..–.
A. ) blind chair copy
B.) blind child copy
C.) blind chart copy
D.) blind carbon copy
175 . When you send your resume through email, you are sending it as ———
A. ) driver
B.) attachment
C.) marked text
D.) cookie advertisement
176 . When your classmate is giving suggestions on your performance, you are receiving —————-
A. ) customer interaction
B.) elevator pitch
C.) feedback
D.) an award
177 . PowerPoint files have —————- extensions.
A. ) .doc
B.) .xls
C.) .jpg
D.) .pptx
178 . Shortcut keys Ctrl+C, Ctrl+V, Ctrl+S mean —————-
A. ) save, cut, copy
B.) cut, save, copy
C.) copy, paste, save
D.) cut, copy, save
179 . Pressing Esc in PowerPoint can —————-
A. ) add a new slide
B.) start slide show
C.) end slide show
D.) create a new presentation
180 . To create a new presentation, choose —————-
A. ) Ctrl+C
B.) Ctrl+V
C.) Ctrl+B
D.) Ctrl+N